"Excellent work! Intelligently assembled, the production is great, the links are really good. Keep it up!"

[ from Charles writer of
Applelinks in USA ]

"I really like the book, and you and I seem to share similar philosophies on a number of issues"

"There is a ton of useful information in this book and it is attractively and usefully presented"

[ from Simon of Yaean Design in China ]

"Packed with zesty data saving tips, baked in years of experience, sprinkled with humor and served electronically"

[ from Alan of
Mactivate in Ireland ]

"A valuable, easy to read, concise troubleshooting reference guide for Macintosh administrators & certified technicians"

[ from Nigel of 4trak in Australia ] writes at slashdot.org

"This book has very little blatant philosophy, and almost entirely consists of practical advice. The few philosophical statements are 100% focused upon troubleshooting"

"This isn't just a paper book in eBook form - a serious attempt has been made to take advantage of the format."

[ from Ray in USA ]

"I pretty much had a working knowledge of each individual part of a network (router, switches, DNS, etc.) but your book put them together in a way no one had done before. Thank you for this."

[ from Anthony of
Antart in Australia ]

"I think it's an excellent tool for the anybody with a good working knowledge of the Mac OS and in charge of a lot of Macs in transition from OS 9 to 10. From that point of view, you have nailed it."

[ from Jason in the UK ]

"thanks for providing such an excellent resource as when you are out in the field supporting macs it's not everytime you'll know exactly what to do"

"I have read it cover to cover twice since. I have been in computing since 1968 and this may be the only time this has happened."

"The organization is logical, The writing is clear and to the point and with humor, The layout is superb"

[ from Artie in USA ]

"Thanks for the great reference book.

I have owned Mac's for 15 years and have a network of friends who brainstorm problems. This book is like putting everyone in a room together to help each other while not being intoxicated"

[ from Richard of The
Performance Space in Australia ]

"wow, the book is fantastic"

[ from Neil of Oneword Design in South Africa ]

"The book is awesome. Invaluable resource! Great to have information like this at your fingertips"

[ from Rui, writer of 'Tao of Mac' in Portugal ]

"Whatever your level of expertise, this is a must-have if you have to support a number of Macs"

"More than just something to read - it's a useful reference that you'll be going back to."

'Fix a troubled Mac' has been reviewed by Rui Carmo at Tao of Mac

[ from Mark of Focus
Recording Studios in UK ]

"Fix a Troubled mac is a must have for mac users that want to fix their own machines.... Essential!"

[ from Jezza of
Moocows in Japan ]

"this book is stuffed to the brim with all the vital information you need to get your mac running again smoothly. Good mix of no-nonsense advice sprinkled with personal experience."

[ from Davin of
DIT in Australia ]

"Finally a technical reference that isn't a drag to get through. Anyone that regularly reads reference material will appreciate your concise writing style"

[ a Slashdot
comment in USA ]

"I am glad to see a book that compiles the often hard-to-find information... the big question: does it come with a paper clip for that disk drive button? :)"

[ from Jesse of
VA in Australia ]

"there's lots of stuff in there that would (and has) taken me ages to figure out"

Update(s) 1.9.8 available

I've had to delay release dates due to a death in the family, which involves a lot of changes and no headspace for writing. sorry for any inconvenience caused. I will be back, i promise.

v1.9.9 (will be released around June)
Will be the final 10.3 and 10.4 version and will include more 10.5 compatibility information and solutions.

v2.0.0 (will be released around July)
Will be a 'paid upgrade' if you don't have a subscription. It will include full support for 10.5 including Leopard specific screenshots and fully tested command line support as well as revised information for Mac OS X server, TCP networking and Hardware troubleshooting.

Latest content update: RSS/XML ChangeLog
del.icio.us/troubledmac: RSS/XML Feed
iusethis/dirtymouse: RSS/XML Feed

foof-troubledmac is World Seller & PayPal Verified:

FAQ - More info

http://delivery.troubledmac.com

Do you offer FREE updates?

If you have purchased v1.6 or later:

You should be getting the lastest download URL emailed automatically (until v1.9.9). If not, email me with your transaction ID or purchase name.

If you purchased prior to v1.6:

You will need to pay for the latest download (to get free updates up until v1.9.9) or buy a subscription (see below).

If you've never purchased:

You will need to pay for the latest download (to get free updates up until v1.9.9) or buy a subscription (see below).

What are Subscription Updates?
You receive the latest PDF download and you also receive automatic updates until v3.0 is released, which would be at least one year away (around Feb 2009).

What does foof mean?
It's the main business I run, located here http://foofshop.com

Can I make contact?
I don't know, can you?

above: a section of the hardware troubleshooting flow diagram. below: how to set your ATA drive for master or slave (from the hardware problems chapter).

above: always have a backup plan. (use external firewire drives) below: an example of a step by step guide with clear diagrams (shown: carbon copy cloner)

Reassure me on ebooks, i hate them!
I also loath badly designed ebooks. This was motivation for me to get my ebook right. 'Fix a troubled Mac' works best using Apple Preview (in Panther or Tiger), at 140% size. It is fully indexed (use the bookmarks feature), it is straight forward to navigate with (using the embedded topic links for lateral navigation), is fully keyword (or phrase) searchable, and the page numbers match the page numbers of the pdf. It is also fully printable.

Can I print your book?
Yes, the full version (the one you purchase) is fully printable. I personally don't recommend printing the entire book, as you lose the search, index and links functionality. You also waste paper.

Can I put your PDF on my iPhone?
Eventually. For the time being, until PDFviewer matures into a stable program, you can really only access the first 3-4 pages. Once this changes, yes, i will do an iPhone version (without bookmarks or links).

How do I access your book if my Mac crashes?
Make a copy and put it on your emergency boot CD-ROM, or emergency firewire drive (or iPod) or Mac OS X file server. (explicit instructions on how to do this are included)